Teamcenter Support
Our Teamcenter customer support includes the planning, provision, support and continuous improvement of services to ensure the best possible value for you and your company.
From 1st level support to
full managed service
Our support is customised and covers a broad spectrum, from small hourly quotas in 1st level support to full managed service. We guarantee high initial resolution rates and fast response times, especially for critical installations. Our service adapts flexibly to your requirements and grows with your needs.
Our service for the world's most successful PLM system
Knowledge and skills
Optimisation and innovation
Robust service infrastructure
Service Level Agreement (SLA)
Effective management
Efficient support
Knowledge and skills
We maximise your efficiency and performance through targeted know-how development and specific user training.
Optimisation and innovation
We focus on continuous service optimisation and innovation to constantly improve your experience.
Robust service infrastructure
We offer a state-of-the-art service infrastructure to guarantee our services.
Service Level Agreement (SLA)
Our SLAs include key performance indicators such as first response rate, response time, prioritisation and availability.
Effective management
A structured ticket system and comprehensive reporting enable efficient management and evaluation.
Efficient support
We offer smooth support through sophisticated support methods and transition management.
Achievements and goals
We offer a comprehensive service from the strategic implementation of our user support to the complete processing and resolution of end user tickets at 1st and 2nd level as well as the operation of the systems and various review options. Our common goal is to create a collective benefit that optimises our customers’ value chain.
Expertise and solutions
We offer a comprehensive service from the strategic implementation of our user support to the complete processing and resolution of end user tickets at 1st and 2nd level as well as the operation of the systems and various review options. Our common goal is to create a collective benefit that optimises our customers’ value chain.
Advantages with our Teamcenter services
We offer you a comprehensive range of added value to meet your requirements and optimise your experience
24/7 Support
We are available for you around the clock, 7 days a week
Customised solutions
We enable a flexible design of the service packages and high scalability
High customer satisfaction
We have over 15 years of experience in Teamcenter support
1st- and 2nd-Level
We offer 1st and 2nd level support as well as comprehensive operation.
Reliability
The guaranteed resolution rate of over 80% in 1st level support is available
Service optimisation
A ticket system is already included in the service.
Highest safety standards
We offer experienced support in the VS-NfD area
Multilingual support
Our support team offers multilingual support in German, English, Romanian and Hungarian
Cost savings and risk minimisation
We achieve savings through fast processing times and problem resolution
Our offer
More than 15 years of experience in Teamcenter customer support
Service Management
- Incident management incl. ticket system
- Problem Management
- Monitoring & Event Management
Infrastructure Support
- Teamcenter installation and operation
- Client packaging
Application Support
- TC Core
- CAD/NX
- Client
- Dispatcher
More than 10 years of experience in Teamcenter support for both small (<100 users) and large installations (>15000 users)
Globally
successful companieswork with evosoft solutions.
Would you like to find out more about under Service? Talk to our experts.
Interested? We are happy to advise you
For more information, send us a request via the contact form.
Our experts will contact you immediately.